Overview
Claims for misprinted, damaged, or defective items must be submitted within 5 days of receipt. For packages lost in transit, claims must be filed within 5 days of the estimated delivery date. If the issue is confirmed to be our error, we’ll cover the cost of replacement or refund.
Returned products must be unaltered, in good condition, or only slightly used, with original tags still attached. Items that have been significantly worn, washed, or damaged by the customer are not eligible for return or replacement.
Wrong Address
If you have provided us an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Size exchanges
If you wish to exchange items to a different size, sorry we don’t provide exchanges.
Buyer’s remorse
UNTOUCHD only offers refunds for damaged or mislabeled products, not for buyer’s remorse.
Failed Delivery
We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee’s name. In this case, we are unable to file a refund for you.
Refunds Processing
Refunds will be granted once we’ve received and inspected the eligible return item. Due to high warehouse volume, please allow 3 to 5 days for return processing.
Refunds to your original payment method will be made within 10 -12 business days upon receiving the returned item or cancellation request. If you don’t receive your refund 14 days after returning the product, please email us immediately at support@untouchd.com.
Return Shipping Fee
All return shipping costs will be covered by the customer, unless it’s due to a quality issue.
Return Options
Please note, the return address will be provided to you after we approve your return via email.
Return Window
You have up to 5 days from the date you’ve received all your items.
Conditions
The item(s) and any accompanying free gifts must be returned in their original condition, unused, unwashed, and with the original tags attached.
Swimwear, bodysuit returns can only be accepted if the hygiene liner remains intact.
Shipping costs are non-refundable.
Unclaimed
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment
Once the product is received please allow 3-5 business days for your return to be processed.
EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
* the supply of goods that are made to the consumer’s specifications or are clearly personalized;
* sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore UNTOUCHD reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Please note that return shipping charges are the responsibility of the customer. If a product is defective or received incorrectly, we will be happy to provide a return shipping label.
Available Monday-Friday from 9am – 6pm HST