UNTOUCHD, aims to ship out your order as quickly as possible. Due to huge number of orders we receive, it may take 1-3 business days to process and ship your order. We appreciate your patience and always do our best to ship quickly.
While we strive to deliver your package within the indicated timeframe, please note that factors beyond our control may impact the actual delivery date. For the most reliable delivery information, refer to the tracking details provided with your order.
Total estimated time (processing + delivery): 6 to 9 business days from the order date.
Our current processing time is 1-3 business days.
The average shipping time is 3 – 6 business days depending on the delivery destination
We currently ship to the following countries:
- USA
Most of the time, your package will arrive within the estimated window. However, the exact delivery date could vary due to flight schedules, weather, or other external factors. For the most accurate updates, check your order tracking information.
Shipping costs
Shipping costs range from $3.99 to $10.99 per item, depending on the product type and quantity. Enjoy free shipping on all orders over $80.
Reliable Carriers
We ship products using partner carriers like USPS, FedEx, DPD, and DHL to give customers the best possible shipping experience.
Tracking Information: After your purchase, you will receive an email with the carrier’s name and tracking number.
Online Tracking: You can track your order at any time through our online tracking portal.
Support: Our team is available to answer any questions you may have regarding your order tracking.
Failed Delivery
We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee’s name. In this case, we are unable to file a refund for you.
Change of address
Once the order has been shipped, the shipping address cannot be changed. The customer is responsible for the accuracy of the information provided during the purchase.
Packages damaged during transport
If you notice that your package has been damaged during transport, please report it to us within 3 business days of receipt. Photographic evidence may be requested to process your claim. After verification, we may offer a replacement, refund, or credit note, as appropriate.
Fulfillment
We ship all orders from our trusted warehouses and production partners in the USA, Canada, and Mexico—ensuring faster delivery and efficient service across North America.
Sales Tax
We do not collect sales tax from customers, as our U.S.-based fulfillment partners handle the delivery and include applicable taxes during the order processing stage.
Import Taxes & Duties
Buyers are responsible for any customs and import taxes incurred that may apply. Untouchd is not responsible for delays due to customs, duties, or taxes
Need to update your delivery address or contact information? Please don’t hesitate to contact us here. We usually respond within 1-2 business day, and remember to check your spam emails!
For any information please contact us
Email: support@untouchd.com
Phone: +971 50 942 0979
Address: Sharjah media city, Sharjah, United Arab Emirates
Customer Service: Available Monday to Friday, 9:00 AM to 5:00 PM GMT+4
Average Response Time: We respond to all inquiries within 1 – 2 days (Monday to Friday).